Frequently Asked Questions

What are the benefits of medication samples to my practice?
Most doctors surveyed agree that samples help them get patients on new treatments faster. Patients appreciate the fact that medication samples save them time and money.

Why should I order my medication samples online?
Practices that order samples online appreciate the convenience of accessing leading prescription drugs and the ability to control the ordering process. Order samples as needed, when convenient for you. Four in five physicians surveyed expressed strong interest in ordering medication samples online.

What is the cost of the service?
This service is free to qualified medical practices. There is no cost to order or receive medication samples. It is made possible by participating pharmaceutical manufacturers, and powered by technology from MedManage Systems, Inc.

Who within the practice can order samples online?
Only qualified physicians can sign to receive medication samples (using smart fax forms printed through this service or XpressSign® where available). However, members of the physician's staff (such as a sample coordinator) may assist in the process, just as they would in managing traditionally distributed orders.

What samples are available to me?
To find out what samples are available, simply sign in to your account. Available samples are displayed in your personal Sample Center.

How will I be notified when additional samples are available to me?
You will be notified whenever new samples are available to you at the e-mail address you provide when you activate your account.

What if a sample I need is not available via this service?
New sample brands are periodically added to this service. If you have a specific interest in having a sample added, you may provide feedback via the Customer Support link on this site.

What is XpressSign® and why should I enroll to use it if I'm eligible?
XpressSign is a unique and powerful service that allows physicians to electronically sign and submit medication sample orders (without a physical signature or fax form). XpressSign saves time and paper in the sample order process. When enrolling to use XpressSign, you will be asked for certain information to verify your identity and establish a separate password specific to the XpressSign service (for security purposes). XpressSign is not available for all medication samples.

How long will it take for samples to arrive?
Medication samples typically arrive within 4 to 6 business days of your order.

What if I need information about the sample medication offered?
Information on medications offered through this service can be obtained through the pharmaceutical manufacturer. For your convenience, links to this information are made available within the service.

Who do I call for assistance with the use of this service?
You may get help with this service by using the Customer Support link on this website, or by calling our toll-free customer support hotline at (866)772-1580.

What other kinds of communications can I expect to receive associated with this service?
The Henry Schein Rx Samples Service uses the e-mail address you supply when activating your account only for the purpose of providing confirmations that you have completed your account activation or order successfully, and for notifying you when new samples are available. Your e-mail address and associated information will not be used for any purpose other than providing this service to you.

What if I want to discontinue my participation in the online sampling service?
No problem. You may de-activate your account at any time by using the Customer Support link on the Henry Schein Rx Samples Service website, or by calling our toll-free customer support hotline at (866)772-1580.

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